Privacy Policy

AltoLumo LLC · Last updated October 4, 2026

This Privacy Policy explains how AltoLumo LLC collects, uses, shares, and protects personal information when you visit our website, join our email list, or book a discovery session with us.

1. Who we are

AltoLumo LLC ("AltoLumo," "we," "us," or "our") operates this website and provides fractional executive and consulting services. For privacy questions you can reach us at discovery@altolumo.com.

2. Information we collect

Information you give us

• Contact details such as your name, email address, and phone number when you subscribe or reach out.
• Booking details such as the service you select, your preferred date and time, and any notes or goals you share with us.
• Message content when you complete a form, reply to an email, or otherwise communicate with us.
• Billing information if you engage us for paid work, collected and invoiced under your engagement letter; no payments are processed through this website.

Information we collect automatically

• Device and connection data such as IP address, browser type, and operating system.
• Usage data such as the pages you view, links you click, and the dates and times of your visits.
• Cookies and similar technologies, described in our Cookie Policy.

3. How we use your information

• To schedule, confirm, and deliver the sessions and services you request.
• To respond to your questions and provide customer support.
• To send emails you have asked to receive, subject to our Email and Marketing Communications Policy.
• To operate, secure, and improve our website and services.
• To comply with legal obligations and enforce our Terms of Use.

4. Legal bases for processing

Where the laws of the European Economic Area or the United Kingdom apply, we rely on the following legal bases: your consent, the performance of a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations. You may withdraw consent at any time.

5. How we share information

We do not sell your personal information. We share it only in these situations:

• Service providers. Vendors that help us run the site, our scheduling, and our email, each processing information to provide its service to us. They are listed in the next section.
• Legal and safety. When required by law, to respond to lawful requests, or to protect the rights, property, and safety of AltoLumo, our clients, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.

Our service providers

• Vercel hosts the website and runs the server function that receives intake form submissions.
• HubSpot provides site analytics and lead capture. Its script loads on every page and records page visits and activity through cookies, and it may record the details you enter in our forms.
• Ketch provides the cookie and consent banner and remembers the privacy choices you make there.
• Cal.com provides the scheduling popup used to book a discovery session or a mentoring meeting. The booking details you enter go to Cal.com, which hosts and processes that booking.
• Resend sends the email generated when you submit an intake form: a notification to our team and a confirmation to you.
• Google Workspace hosts our email at altolumo.com.
• Google Fonts delivers the typeface used on the site, which shares your IP address and browser details with Google when the font loads.

We do not process payments through this website.

How form information flows

When you submit the intake form, your entries go to AltoLumo's server function, hosted by Vercel, which checks the submission and sends it to our team by email through Resend. Our team receives and stores that email in Google Workspace. HubSpot may also record your form entries and your activity on the site in our customer records.

6. Data retention

We keep personal information only as long as needed for the purposes described here, to meet legal, tax, and accounting requirements, and to resolve disputes. When information is no longer needed, we delete or de-identify it.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your privacy rights

All users

You may ask us to access, correct, or delete your personal information, and you may unsubscribe from marketing emails at any time using the link in each message. Contact us at discovery@altolumo.com to make a request.

California residents (CCPA and CPRA)

Subject to legal limits, you have the right to know what personal information we collect, to request access and deletion, to correct inaccurate information, and to opt out of any sale or sharing of personal information. We do not sell or share personal information as those terms are defined by California law. We will not discriminate against you for exercising these rights.

Texas residents (TDPSA)

Under the Texas Data Privacy and Security Act, you may have the right to confirm whether we process your personal data, to access, correct, and delete it, to obtain a portable copy, and to opt out of targeted advertising, sale, or certain profiling. You may appeal a declined request by contacting us at discovery@altolumo.com.

EEA and UK residents (GDPR)

You may have the right to access, rectify, erase, restrict, or object to processing, to data portability, and to lodge a complaint with a supervisory authority.

9. Global Privacy Control and Do Not Track

Some browsers offer a Global Privacy Control or Do Not Track signal. Where required by law, we treat a recognized Global Privacy Control signal as a valid opt-out request.

10. Children

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us information, contact us and we will delete it.

11. International visitors

We are based in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

12. Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the date above and, where appropriate, provide additional notice.

13. Contact us

For any privacy question or request, contact discovery@altolumo.com.

Headquarters: Houston, Texas. Email: discovery@altolumo.com. Phone: (346) 676‑5866.