Booking, Cancellation & Rescheduling Policy

AltoLumo LLC · Last updated September 20, 2026

This policy explains how bookings, cancellations, rescheduling, and refunds work for sessions and services with AltoLumo LLC.

Discovery sessions. The initial discovery session is a 30-minute conversation at no charge, to understand your project and what it needs. There is no obligation after it.
Noble Mentoring. See the questions on the Noble Mentoring page.

1. Booking a session

You can request a session through the intake form on our website or by emailing discovery@altolumo.com. When you book, you agree to provide accurate information and to arrive prepared and on time for your session.

2. Confirmation

You will receive a confirmation by email once your booking is complete. If you do not receive one, contact us at discovery@altolumo.com so we can confirm your reservation.

3. Payment and deposits

No payment is collected through this website, and no deposit is required to book a discovery session. Paid work is defined and invoiced under a written engagement letter, which states the fees, payment schedule, and payment method for that engagement.

4. Rescheduling

You may reschedule a session at no charge if you give us at least 24 hours notice before the start time. Requests made with less notice are handled at our discretion and may be subject to a fee.

5. Cancellations

To cancel, contact us at least 24 hours before your session. Cancellations made with that notice incur no charge. For paid engagements, any cancellation terms are set out in your engagement letter.

6. No-shows and late arrivals

If you do not attend a booked session without notice, it is treated as a no-show and the reserved time is forfeited; you are welcome to request a new session through the intake form. For paid engagements, any no-show terms are set out in your engagement letter. If you arrive late, your session may still end at the scheduled time so that later clients are not affected.

7. Refunds

Because no payments are collected through this website, refunds do not apply to sessions booked here. For paid engagements, refund terms, including retainers and any non-refundable portions, are governed by the engagement letter for that work.

8. Cancellations or changes by AltoLumo

If we need to cancel or reschedule a session, we will offer you a new time or a full refund of any amount paid for that session.

9. Circumstances beyond control

Neither party is responsible for missed sessions caused by events beyond reasonable control, such as severe weather, illness, or service outages. In those cases we will work with you to reschedule.

10. Contact

For any booking question, contact discovery@altolumo.com.

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